Please know the health and safety of our customers and employees is our top priority. We are all feeling the impact of COVID-19 and our supply chain, including our production team, fulfillment center and carriers are no exception. Collectively, we are continuing to do all we can, with safety top of mind, to get your orders out as quickly as possible.
We want to give you a heads up though that due to the evolving situation, delays are very likely. Our excellent customer service is available via email email@example.com and will do everything we can to assist (with the details we have available).
Thank you for your continued patience, understanding and trust during these extraordinary times and as always, we appreciate your loyalty to Naturalicious.
FREE SHIPPING OVER $75 WITHIN THE U.S.A.
All orders shipping to a United States address receive free shipping when your shopping cart equals $75 or more, after any applicable discounts.
WHILE WE HAVEN'T MASTERED THE ART OF INSTANT GRATIFICATION, WE HAVE MASTERED THE ART OF SWIFT SHIPPING
Free Insurance and Free Delivery Confirmation are included with each shipped package. Once shipped, delivery of U.S. package(s) should occur within 3-5 business days, depending on the shipping service level you select.
AND YES, WE SHIP WORLDWIDE. THERE'S NOT A COUNTRY ON THE GLOBE WE DON'T SHIP TO
Customer is responsible for any customs fees instituted by their country. Customs fees are not charged by or sent to Naturalicious, and we have no insight into the cost of the customs fees that may be charged upon order arrival into any country. For any questions related to international customs fees, please reach out to your local appropriate government entity.
WE TRY TO MAKE SHIPPING EASY, HELP US KEEP IT SIMPLE
Shipping times are an estimate & may be subject to delays on the part of the courier. Naturalicious is not responsible for delayed shipping on the part of the courier and is unable to provide full or partial refunds for shipping that is due to an error or delay on the courier's part.
Incorrect Shipping Address Policy
1). The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.
2). We are not responsible for goods delivered to the wrong address input at the time of ordering.
3). If you happen to notice that you entered the wrong address, you can email us at firstname.lastname@example.org with the correct shipping address before your shipping label is created.
4). Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.
Returned to Sender Policy
1). If a package is returned to Naturalicious due to an incorrect or incomplete shipping address provided by a customer, or if USPS required the customer to be home at the time of delivery and the customer was not home for delivery, the customer will be responsible for the cost of Naturalicious to reship the package back to them, as well as, any additional delivery cost.
2). Naturalicious is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
3). No refunds will be provided if any part of the address is incorrect.
Damaged, Lost or Stolen Package Policy
If your package is lost or stolen, we are so sorry to hear that! Please see below:
Your Order ID can be found right below the blue "File Claim" button, which you can also click to file your claim. Just follow the prompts and they'll take care of everything. It's super easy and fast.